Our returns policy
We hope you will love everything that you order from us but if something isn’t quite right, you have 30 days to return. We’ll give you a full refund by the same method you used to pay, all we ask is that items are returned clean, unworn and have all their original tags.
Create a returns label
Click here to create and download a returns label, and to find your nearest Post Office location.
Print your label
If you don't have a printer don't worry, most Royal Mail Delivery Offices have printing facilities. You can find locations here or on the Royal Mail website once you've created your free label which will be emailed to you with a required QR code. (See step 4 for more information.)
Bag it up
Package your item(s) in one bag, complete the required fields on the dispatch note and pop it inside. Attach the label you've printed at home.
Drop it off
Go to your most convenient Post Office location. If you have not printed a returns label, you will need to show the email confirmation containing a QR code and they will print and attach a label for you. Please check your email confirmation before going to the post office, ensuring you can see the QR code. If you see the QR code this may be down to your email service provider. Please check your email settings or try again with an alternative email address.
Top Returns FAQs
Making a return
How do I return a product?
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).
Your rights
How much is the returns cost?
For full price items, we will refund the cost of standard postage of £3.99 if your return your entire order. We do not refund shipping cost on sale items. If you paid for express shipping and returned all your items, we will only refund the value of £3.99, not the full amount for express shipping.
What are my rights?
Our free UK return service is provided in addition to your statutory rights under the Consumer Contract Regulations. We reserve the right to reject worn or washed item(s) which are not returned as new. Rejected item(s) will be returned to you and may be subject to a re-delivery charge.
Our store
Hartenstraat 36, 1016 CC Amsterdam, Netherlands
Mon - Fri, 10am - 9pm
Saturday, 11am - 9pm
Sunday, 11am - 5pm
